Standard
10–14d
Included
SHIPPING & RETURN
Here's exactly when
your gift arrives.
Two phases: sculpting time + shipping time. Choose your preferred delivery speed, and your estimated delivery date will be shown at checkout.
You Order
Day 0
We Sculpt
3–14 days
You Approve
Faster approval = Faster delivery
We Ship
3–10 Business days
Delivered
To their door
Choose your sculpting speed
Faster
5–7d
+CA$15
Fastest
3d
+CA$30
Shipping methods
| Country | Delivery | Shipping Cost |
|---|---|---|
| Canada | Standard Shipping 6–10 business days | CA$22.99(Orders < CA$179) |
| Canada | Standard Shipping 6–10 business days | FREE(Orders ≥ CA$179) |
| Canada | Expedited Shipping 3–6 business days | CA$36.99 |
| Other Countries | Varies by destination | Shipping rates are calculated at checkout |
Return Policy
How returns work with custom-made.
Every bobblehead is handcrafted specifically for you. While custom-made items are not eligible for standard returns, we're committed to providing support if any quality issues arise.
✓How we protect you
1. Preview Photos Before Shipping
Before your bobblehead is shipped, we may provide preview photos during the sculpting process. This gives you the opportunity to review your custom figure and request reasonable adjustments before production is finalized.
2. Changes Before Production
If you need to update photos, modify design details, or make changes to your order, please contact us as soon as possible.
Changes are easiest to accommodate before production begins.
3. Address Changes
If your shipping address changes, please contact us immediately with your order number and updated address information.
Address changes can be made before the order has been shipped.
4. Quality Inspection
Every bobblehead undergoes quality inspection before shipment to ensure it meets our production standards.
5. Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged during shipping
- Defective
- Incorrect due to our error
- Significantly different from the approved preview
Please contact us within 14 days of delivery and provide clear photos showing the issue.
Our team will review your case and work with you to provide:
- A replacement
- A repair solution
- A partial refund
- A full refund (when appropriate)
6. Satisfaction Support
Customer satisfaction is important to us.
If there is a quality issue with your order, our support team will work closely with you to find a fair and reasonable solution.
Please contact us through our Contact Us page or email:
7. Refund Processing
Once a refund is approved, it is typically processed within 72 hours.
Depending on your payment provider, funds may take approximately 7–10 business days to appear in your account.
ⓘ Why custom works differently
1. Custom-Made Products
Every Bobblegifts product is handmade and personalized specifically for the customer who ordered it.
Because each item is created uniquely for one individual, custom products generally cannot be returned or resold.
2. Order Cancellation Before Production
Orders may be canceled before production begins for a full refund.
Please contact us as soon as possible if you wish to cancel your order.
3. Order Cancellation After Production Starts
Once sculpting or production has begun, cancellation requests may be subject to a production fee based on the amount of work already completed.
The fee helps cover labor, materials, and processing costs invested in creating your custom item.
4. Expected Handmade Characteristics
Each bobblehead is handcrafted by professional artists based on the photos provided.
Small artistic variations may occur and are considered a normal part of the handmade process.
These variations do not affect the overall quality or functionality of the product.
5. Custom Items Approved During Production
If preview photos are provided and approved during production, requests for returns or refunds based solely on personal preference may not be eligible.
6. Situations Not Eligible for Returns
Returns, exchanges, or refunds generally cannot be accepted for:
- Personal preference changes after delivery
- Minor handmade variations
- Customer-provided photo inaccuracies
- Incorrect information submitted during ordering
- Damage caused by misuse, accidents, or improper handling
- Normal wear and tear
7. Unauthorized Returns
Please contact our customer service team before returning any item.
Returns sent without prior authorization may not be accepted.
Contact Us
If you have questions regarding returns, refunds, cancellations, or order changes, please contact us:
Email: service@bobblegifts.com
Contact Page: https://www.bobblegifts.ca/pages/contact-us
We typically respond within 24 business hours.
★★★★★
4.3 / 5